The 12 360° skills
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The 12 CCCLX key competencies
For an SME, key IT skills must meet a variety of needs, while remaining adapted to often limited resources. Here are the essential skills
Systems and network administration
- Management and maintenance of servers, workstations and network infrastructures.
- Secure network access and configure firewalls.
- Set up and manage data backup and recovery systems.
Software and application management
- Selection, installation and configuration of business software.
- User support for office and collaborative tools (Microsoft 365 suite, Google Workspace, etc.).
- Implementation of collaborative solutions (project management tools, videoconferencing).
- Track software licenses and updates.
Technical support
- Ability to diagnose and solve technical problems quickly.
- Efficient in-house or outsourced IT support.
- Systems supervision and maintenance
- User training and awareness
Programming and Web Management
- Ability to create and maintain functional and secure websites.
- Development or integration of business applications adapted to the company’s specific needs.
- Knowledge of common programming languages (HTML/CSS, JavaScript, Python, etc.).
- API management and system interoperability
Cybersecurity
- Password management, protection against viruses and malware, backups.
- Manage security policies to protect sensitive data.
- Knowledge of intrusion detection and prevention tools.
- Employee awareness and training in good safety practices.
Data management
- Database skills (administration, SQL queries, optimization).
- Integration and migration of data between different systems.
- Personal data protection and compliance with data regulations (e.g. RGPD).
- Mastery of analysis tools to exploit data and support strategic decisions.
Cloud Computing
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) for hosting applications or storing data.
- Cloud services management to optimize costs and performance.
Artificial Intelligence
- Understand artificial intelligence models and their fields of application
- Identify opportunities for integrating AI into the company
- Implement and manage solutions based on artificial intelligence
- Master the ethical issues related to AI.
Generative Artificial Intelligences
- Understanding the specifics of generative AI models
- Master generative AI tools in a professional context
- Supporting the operational integration of generative AI solutions tailored to business needs
- Identify and manage the risks and ethical issues linked to the use of generative AIs
- Optimizing business processes with generative AI.
Relationships and communication
- Communicate effectively orally and in writing in several languages
- Translate business needs into technical solutions.
- Popularization of IT concepts to enable non-technical teams to better understand the tools used.
- Develop a pedagogical approach to training and support.
Technology watch, IT ethics and environmental issues
- Monitor technological developments to identify the right solutions for the company’s growth.
- Advise on IT investments to optimize competitiveness.
- Anticipating the ethical impact of technological innovations.
- Integrate IT’s environmental challenges (carbon footprint, Green IT, optimization of server resources, sustainable cloud).
IT project management
- Skills in planning, budgeting and monitoring technology projects.
- Ability to coordinate external service providers and internal teams.
- Support teams in the transition to new IT solutions and tools.