The 12 360° skills

The 12 CCCLX key competencies

For an SME, key IT skills must meet a variety of needs, while remaining adapted to often limited resources. Here are the essential skills

Systems and network administration

  • Management and maintenance of servers, workstations and network infrastructures.
  • Secure network access and configure firewalls.
  • Set up and manage data backup and recovery systems.

Software and application management

  • Selection, installation and configuration of business software.
  • User support for office and collaborative tools (Microsoft 365 suite, Google Workspace, etc.).
  • Implementation of collaborative solutions (project management tools, videoconferencing).
  • Track software licenses and updates.

Technical support

  • Ability to diagnose and solve technical problems quickly.
  • Efficient in-house or outsourced IT support.
  • Systems supervision and maintenance
  • User training and awareness

Programming and Web Management

  • Ability to create and maintain functional and secure websites.
  • Development or integration of business applications adapted to the company’s specific needs.
  • Knowledge of common programming languages (HTML/CSS, JavaScript, Python, etc.).
  • API management and system interoperability

Cybersecurity

  • Password management, protection against viruses and malware, backups.
  • Manage security policies to protect sensitive data.
  • Knowledge of intrusion detection and prevention tools.
  • Employee awareness and training in good safety practices.

Data management

  • Database skills (administration, SQL queries, optimization).
  • Integration and migration of data between different systems.
  • Personal data protection and compliance with data regulations (e.g. RGPD).
  • Mastery of analysis tools to exploit data and support strategic decisions.

Cloud Computing

  • Familiarity with cloud platforms (AWS, Azure, Google Cloud) for hosting applications or storing data.
  • Cloud services management to optimize costs and performance.

Artificial Intelligence

  • Understand artificial intelligence models and their fields of application
  • Identify opportunities for integrating AI into the company
  • Implement and manage solutions based on artificial intelligence
  • Master the ethical issues related to AI.

Generative Artificial Intelligences

  • Understanding the specifics of generative AI models
  • Master generative AI tools in a professional context
  • Supporting the operational integration of generative AI solutions tailored to business needs
  • Identify and manage the risks and ethical issues linked to the use of generative AIs
  • Optimizing business processes with generative AI.

Relationships and communication

  • Communicate effectively orally and in writing in several languages
  • Translate business needs into technical solutions.
  • Popularization of IT concepts to enable non-technical teams to better understand the tools used.
  • Develop a pedagogical approach to training and support.

Technology watch, IT ethics and environmental issues

  • Monitor technological developments to identify the right solutions for the company’s growth.
  • Advise on IT investments to optimize competitiveness.
  • Anticipating the ethical impact of technological innovations.
  • Integrate IT’s environmental challenges (carbon footprint, Green IT, optimization of server resources, sustainable cloud).

IT project management

  • Skills in planning, budgeting and monitoring technology projects.
  • Ability to coordinate external service providers and internal teams.
  • Support teams in the transition to new IT solutions and tools.